If you cannot find the answer to your question below, please contact the appropriate regional support team:

USA Tours:
tickets@studiopav.com

LATAM Tours:
contacto@studiopav.com

Europe Tours:
europe.cs@studiopav.com

APAC Tours:
apac.cs@studiopav.com

SHOWKASE Tours:
info@kpopshowkase.com

Professional cameras are not allowed, including:

- DSLRs
- Point-and-shoot cameras
- Polaroids
- Camcorders
- Cameras with detachable lenses
- Other - any other item that is not a cell phone

Only cell phones are permitted.

Violations may result in:

- Camera confiscation
- Removal from the concert
- Studio PAV reserves the right to cancel and refund tickets at any time.

If you attempt to bring prohibited items, including cameras, into the venue, we reserve the right to:

1. Confiscate your camera
2. Dismiss you from the concert
3. Delete any images or videos from your SD card
4. Confiscate your SD card

First Offense:

If security or staff catch you trying to enter with a camera, you will be asked to store it in your car or return it home. Once compliant, you may re-enter the venue and attend the concert.

Second Offense:

If you are caught a second time attempting to bring a camera either at the same venue or at another city on the tour, you will be denied entry.

We also reserve the right to cancel and refund your tickets at any time.

If a Camera Is Found Inside the Venue:

In addition to revoking any fan engagements for the remainder of the day (such as snapshot tickets), the following may apply:

1. If you hold tickets for multiple tour stops, your SD card may be confiscated. You may attend future stops only by following our rules.

2. Alternatively, you may retrieve your SD card, but all your tickets for upcoming concerts will be canceled.

3. If you do not have tickets for other stops, your SD card will be kept.

ONLY phones are allowed within the venue. 

All shows are all ages unless otherwise stated.

Please note that each venue may have its own age policy and requirements regarding when a guardian or adult is needed for entry.

The guardian and the underage attendee must both have the same concert admission and benefit package ticket category. A guardian cannot enter without the same ticket type as the underage individual.

Applications open the week following ticket sales, though this timing is subject to change.

They are announced on our social media platforms and remain open for five days.

If you are selected, you will be contacted directly with the next steps; if you are not contacted, you were not selected at this time.

Please note that you cannot apply for a Media or Volunteer Pass if you are a ticket holder or have any fan engagements.

Additionally, we do not accept freelancers to cover our concerts—you must be affiliated with an established outlet or publication.

Photography, voice recording and videography are strictly prohibited during ALL fan engagements

Only exception: 1 For All Photo. The fan’s phone will be used to take the picture with the artist group. The phone must be on standby in photo mode. No screen recording or other phone usage is allowed while on standby. Once the photo is taken by staff, the phone must be put away, as the engagement is complete for that fan.

If a fan takes any photos or videos of the artist team while waiting for their turn, they will forfeit all fan engagements and be required to exit immediately.

If you are caught taking pictures, recording vidoes, recording audio, you will be immediately removed from the event without extra warning all engagements that take place before and after the concert.

Ticket tiers vary by tour and may differ in price, quantity, and included benefits.

Each ticket tier includes only the benefits listed under that tier.

Benefits are not cumulative between tiers.Some tours may sell VVIP+, VVIP, and VIP benefit packages separately from General Admission tickets.

This will be clearly stated when ticket information is released.

Benefit Packages are sold exclusively a tliveyourkpopdream.com, unless stated otherwise.

1. Check the email used for purchase.

2. Check spam/junk/promotions folders for emails from tickets@eveyevents.com.

3. Click “View My Order” in the ticket email to access your ticket.

If you still cannot locate it, contact the appropriate regional email with:

- Email used for your account
- Full name
- Order number (found under My Orders in your account)

*Do not panic: Staff can look up your ticket at the venue.

Adding a ticket to your cart does not reserve it.

A ticket is only secured after checkout is completed and confirmation is received.During high demand, another customer may purchase the ticket before you finish checkout.

Tickets and benefit packages are not transferable and should not be resold.

Risks of buying resale tickets:

- The original purchaser may still use the ticket.

- Only the first person who checks in with the ticket can claim it.

It is HIGHLY recommended to do not purchase tickets from strangers on social media.

Studio PAV does not take responsibility if the purchase of an invalid ticket has taken place.

Upgrades are allowed only to a higher tier for the same concert.

Steps:

1. Email the appropriate regional support team to confirm eligibility:

USA Tours:
tickets@studiopav.com

LATAM Tours:
contacto@studiopav.com

Europe Tours:
europe.cs@studiopav.com

APAC Tours:
apac.cs@studiopav.com

SHOWKASE Tours:
info@kpopshowkase.com

2. Purchase the higher tier ticket

3. Email both new and old order numbers.

Once confirmed, the original ticket will be refunded.

Important:

- Only applies to tickets purchased on liveyourkpopdream.com. 
- City changes are not allowed.

- Upgrades are NOT possible if the higher tier is sold out.

Venues often require that admission tickets be sold exclusively through their designated ticketing partners.

As a result, benefit packages are sold separately from concert admission.

If a tour’s ticket tier description does not include both a benefit package and concert admission together, they are separate and must be purchased individually. Ticket offerings vary for each tour.

To participate in any benefit package, including fan engagements, concert admission must be purchased. Without concert admission, you cannot attend the fan engagements included in the benefit package.

Please note that tickets are non-refundable if these protocols are not followed.

The Top Tier Benefit Package refers to the highest benefit tier available for that tour.

Examples:

- If a tour offers VIP, VVIP, and VVIP+, then VVIP+ is the Top Tier.

- If a tour offers VIP and VVIP, then VVIP is the Top Tier.

No physical tickets are mailed.

After purchase you will receive:
- Order confirmation email
- Online ticket email that contains your QR code.

At the venue you must show your QR ticket via:
- Online ticket page
- Apple Wallet
- PDF version

Benefit packages vary by tour and are agreed upon with artist management.

Possible fan engagements may include:

- Fan Chat
- Fansign
- Hi Touch
- Group Photo
- 1-For-All Photo
- Signed Items
- Merchandise
- Soundcheck

Only the benefits explicitly listed under the ticket tier are included.

Refund requests must be made within 24 hours of purchase.

Requirements:
- Email the regional support address
- Include your account email and order number

If contacted within the 24-hour grace period, you will receive a refund.Important:

- This rule applies only to tickets purchased directly on liveyourkpopdream.com

- If you purchased through a third-party ticketing site, you must contact them directly.

After 24 hours, all sales are final.

Refunds for tickets or merchandise will take 7–9 business days to appear in your bank account.

Refunds will be issued to the original payment method used for purchase. If your card has been canceled or is no longer active, please contact your bank or payment provider for guidance on receiving your refund, as this is outside the control of Studio PAV.

You may purchase tickets for another person using your account.

However:

- All event communications are sent to the account email used for purchase.

- You are responsible for ensuring the other ticket holder(s) receives all necessary information.

Using your own account is recommended to receive future benefits like Early Access.

Announced prices do not include taxes, VAT, or additional fees. If applicable, these will be added when tickets or items go on sale. VAT is included in the sale price at the time of purchase.

All items on liveyourkpopdream.com are subject to an 8% service fee.

The primary currency on our website is USD. All international tours will be sold in USD, based on the listed foreign price.

If USD is not the primary currency of your country, your bank or credit card provider may charge additional conversion fees. These fees are imposed by your financial institution and are not collected or controlled by Studio PAV.

In the event of a refund, any such conversion fees will not be refunded by Studio PAV. Please contact your bank or credit card provider for further information.

Benefit package holders enter before general admission, based on:
- Benefit ticket tier
- Concert admission tier
- Queue number

Please note if the specific tour has multiple concert admission, then once fan engagement conclude, Benefit Package Holders will be split up by their concert admission ticket. Then we will follow the concert entrance order, with both Benefit Packages going to by Queue Number Order.

Example:

VVIP+Premium ticket, VIP+Premium and just Premium concert admission holder

Next:

VVIP+General ticket, VIP+General and just General concert admission holder.

Early Access is a privilege for fans who previously purchased the Top Tier Benefit Package on a Studio PAV tour.

Benefits:
- Access to purchase benefit packages before general sales

- No expiration date.

Purchase limits:

Early Access: 2 packages per city per transaction.

General Sale: 4 packages per city per transaction.

To purchase during Early Access:

1. Log in to your account on liveyourkpopdream.com

2. Buy the packages when sales open.

There is no code or special link as Early Access is directly linked to your account.

Buying a Top Tier Benefit Package grants you Early Access for future tours. 

However, if you use this Early Access and later request a refund for the ticket that provided it, your Early Access status will be revoked and any tickets obtained through Early Access may be canceled.

Only benefit packages are sold during Early Access. 

Some tickets may sell out during Early Access, but additional inventory will be released during General Sale.

Queue numbers are assigned when you complete your purchase.

You can find them:

- Under the barcode on your ticket
- In Apple Wallet
- On the ticket PDF

The No Line Rule prevents overnight lines.

Benefit package holders enter based on queue number, not arrival time.

The No Line Rule does NOT apply to Concert Admission Tickets unless they are part of a package with fan benefits.

Check the announced ticket tiers details, as each tour varies.

Queue numbers determine entry order for benefit package holders.

Earlier purchase = lower queue number = closer position to the stage.

Please note if the specific tour has multiple concert admission, then once fan engagement conclude,  Benefit Package Holders will be split up by their concert admission ticket. Then we will follow the concert entrance order, with both Benefit Packages going to by Queue Number Order.

Example:

VVIP+Premium ticket, VIP+Premium and just Premium concert admission holder

Next:

VVIP+General ticket, VIP+General and just General concert admission holder.

Studio PAV does not recognize fan-created numbering systems.

Only Studio PAV issued queue numbers are honored.

All important announcements are posted on Studio PAV’s social media and the event pages.

Fans are responsible for checking updates.

Fans should arrive during the check-in time listed on the schedule for their respective benefits.

You may check-in, leave, and return by the line-up time.

Bring your scannable ticket QR code.

All other ticket tiers line up on a first-come, first-served basis. Check the show day schedule provided by Studio PAV or ShowKase through social media for city-specific details.

Fan Chat: Example (HERE)

Fan Chat is a brief one-on-one interaction (usually 30 seconds–1 minute) where you sit across from the members while they sign one item.

- You may choose either an album you bring or the complimentary poster/item provided by the tour. Only one item can be signed, but you still keep the poster if included.

- Allowed items and signing rules may vary by tour based on artist management.What the member writes or says is entirely at their discretion, including whether they write your name.

- Keep conversations appropriate, do not ask personal or uncomfortable questions. If you wouldn’t want to answer it yourself, don’t ask.

- Staff may check items for inappropriate messages before the event. You may be asked to remove content to participate.

1 For All Photo lets a single fan take a photo with the entire artist group - just you and the members, no other fans.

The photo is taken by a staff member with your cell phone.

Important:

- If your phone is unavailable or dies before the session begins, no retakes will be allowed after the engagement ends. Bring a battery pack or ask a fellow fan for help.

- Photos that are poor due to dirty lenses or phone issues do not qualify for a partial or full refund.

If you notice any issues with your photo, please notify on-site staff immediately, as this cannot be addressed after the event concludes. Be sure to report the issue while at the 1-For-All Photo session is taken place as once it concludes any re-takes are not possible due to moving on to the next engagement.

No photos, videos, or audio recordings are allowed during the fan events.

Phones should remain put away until told otherwise.

Violations result in removal from the event and loss of benefits.

Schedules are posted before the tour begins:
- On social media
- On each city ticket page

*It is the attendee's sole responsibility for any disadvantages caused due to the attendee's own fault of misunderstanding the instructions and policies set for the event.

**Schedules are subject to slight time change on the day of the show.

Fan engagements are interactions with the artists.

Common engagements may include:
- Fan Chat
- Fansign
- Hi Touch
- Group Photo
- 1-For-All Photo
- Snapshot Session

Most engagements occur before the concert.

Snapshot Sessions occur after the concert.

Please refer to the show day schedule to stay informed about the show’s timeline and timing of events.

Fan Sign: Example (HERE)

Fansign lets you say hello to the members while they sign one item either an album you bring or the complimentary poster/item provided with your ticket. Only one item can be signed, but you will still keep the poster if included.

- Fans stand and walk along the table; no chairs are provided.

- If you bring an album, the artist will only sign the front cover, not any pages.

- Allowed items and signing rules may vary by tour based on artist management.

Group Photo and Hi-Touch: Example (HERE)

Group Photo – You take a photo with the artist group along with a group of fans.

Hi Touch – You give a quick high-five each member of the artist group.

Group Photo Details

Group size: Typically 10–12 fans per photo.

Not individual: The Group Photo is not a solo picture with the artist group.

Posting timeline: Photos are usually posted 2–4 weeks after the tour ends. This is an estimate; some tours require artist management approval before posting.

Access: All posted Group Photos are available online for fans to view (HERE)

Two photos taken: Only one photo is approved and posted. If there’s an issue (e.g., blinking), contact the appropriate regional support team.

USA Tours: tickets@studiopav.com
LATAM Tours: contacto@studiopav.com
Europe Tours: europe.cs@studiopav.com
APAC Tours: apac.cs@studiopav.com
SHOWKASE Tours: info@kpopshowkase.com

Only fan letters may be given to artists during Fanchat and Fansign. No other gifts are accepted. No letters/gifts will be accepted during other fan engagements that is not Fan sign / Fan chat.

Each fan may have one item signed during the fansign. You may choose either an album you bring or the complimentary poster/item provided for that specific tour from Studio PAV/ShowKase. Only one item may be signed, not both. Any other items are not permitted for signing.

Rules may vary by tour depending on the decisions of the artist’s management. In some cases, fan letters may not be accepted, and only the complimentary poster or item provided for that specific tour will be signed, meaning albums may not be eligible for signing. Studio PAV will enforce all rules and policies provided by artist management. Please note that additional rules or changes may be implemented on-site if required.

A 1-on-1 polaroid photo with an individual member taken with a FujiFilm Instax Mini camera after the concert.

Snapshot tickets can be picked up anytime during your designated check-in timeslot after the concert, and you must present your scannable QR code to receive them.

Retakes may be allowed only if the photo is too dark or blurry due to a technical error and must be requested before leaving the venue. Please notify tour staff on-site if you believe your photo qualifies for a retake.

If approved, staff will sign your polaroid and use it as your new snapshot ticket for the retake. The original polaroid will not be kept.

If you leave the venue before reporting the issue, staff will not be able to assist further. Refunds or partial refunds will not be issued, as this matter must be resolved on-site.

You choose your pose at the venue, not during purchase.

Each member offers specific poses they are comfortable with.

No hugging or physical contact
No photos or videos
No audio recording
No giving the artist a prop to hold or wear
Only one fan per photo
Photos are taken by staff only

After the concert, an announcement will be made for the Snapshot Session. Fans should line up in the line for the member they have a snapshot ticket with.

How it works:

- While waiting, scan the barcode on your Snapshot Ticket to view all poses.

- Choose your pose before reaching the front of the line.

- Tell the photographer your pose. They will take your ticket and inform the member of your requested pose.

- If you have multiple tickets for the same member, all photos will be taken during your turn, so make sure to have ALL of your tickets for that member out and ready.

- The photographer will hand you your polaroid after the photo is taken.

Important Rules:

No touching or hugging the artist.

Do not touch the polaroid while it is developing (for best results, avoid touching the front of the polaroid and keep it still in a dark place).

If you have tickets for other members, go to the back of their line after finishing with your current member.

When a member’s line is empty, staff will announce “Last Call” three times. After that, the member will leave. If you do not announce yourself and you miss your photo, it cannot be rescheduled, and no refunds will be issued.

“Last Call” merchandise refers to tour merchandise that is available for pre-order due to popular demand.

This is the final opportunity to obtain these items, as they will not be available again.

All Groups Photos for our events can be found at KPOPLIVE.TV

Simply click the GALLERY Tab and select GROUP PHOTOS.

Direct Link: 
https://www.kpoplive.tv/groupphotos

“Last Call” and pre-order merchandise are not produced immediately.

There is a waiting period while the merchandise is manufactured and delivered to Studio PAV’s warehouse.

Once the merchandise arrives at the warehouse, the shipping process will begin after confirming the order details.

You will receive a notification with a tracking number once your order is being prepared, allowing you to track it until it reaches its final destination.

We highly recommend monitoring your tracking information, especially for international orders, in case additional details are needed.

Any re-routing, delays, or customs charges are handled by the selected shipping provider. Studio PAV cannot be held responsible for these issues.

All group photos from our tours will be posted on the same page approximately 2–4 weeks after the completion of the entire tour.

Once the photos are available, we will announce it across all our social media platforms.Please note that this timeline is an estimate, not a guarantee.

For some tours, artist management must review and approve all group photos before they are made public.

Once the photos are ready, a social media announcement will be made through Studio PAV's outlets.